Returns & Exchanges

THE BLOOM LOUNGE

RETURNS & EXCHANGE POLICY**

Last Updated: April 20, 2026

OUR PROMISE

At The Bloom Lounge, we want every drink and bite to feel like it was made just for you. If something isn’t quite right, we’ll do our best to make it right—quickly and fairly.

DRINK EXCHANGES ☕

We understand that trying a new drink doesn’t always go as expected—and that’s okay.

If you don’t enjoy your drink, you may exchange it for another drink of equal or lesser value

The original drink must be returned at the time of exchange

Exchanges must be requested during the same visit

Please note:

Limit one exchange per original purchase

No cash refunds will be issued for drinks

Upgrades to higher-priced drinks may require paying the difference

BAKED GOODS & FOOD ITEMS 🥐

Due to food safety standards:

All food sales are final once opened or consumed

We cannot accept returns or exchanges on opened baked goods or food items

However—if your item is:

Incorrect

Damaged

Not fresh

👉 Please let us know immediately and we will gladly replace it

ORDER ACCURACY

If we made your order incorrectly, we will:

Remake the item at no cost, or

Provide a replacement of equal value

Just let a team member know right away—we’ve got you.

ONLINE & ORDER-AHEAD PURCHASES 📱

For orders placed online:

Issues must be reported at pickup or shortly after receiving your order

We may request proof (receipt or order confirmation)

Refunds are not issued, but we will remake or replace items when appropriate

NON-RETURNABLE ITEMS

We do not offer returns or exchanges for:

Fully consumed items

Orders not picked up

Change-of-mind after food has been opened

Multiple exchanges on the same item

OUR APPROACH

We’re here to serve, not argue. If something feels off, talk to us—we genuinely want you to leave happy.

The Bloom Lounge

2121 E. Semoran Blvd

Apopka, FL 32703

📞 689-344-8885

🌐 www.thebloomlounge.com